News

The Ontario Energy Board (OEB) has approved the sale of Midland PUC to Newmarket-Tay Power Distribution Ltd.  Midland PUC welcomes Newmarket-Tay and looks forward to working with them in the future.

Click here to review the Decision and Order issued by the OEB.

 

A Message to our Customers regarding Changes to Conservation Programs

Newmarket – Tay Power Distribution Ltd. and Midland Power would like to thank all of our customers for the success of our energy-efficiency programs during the Conservation First Framework. It is through your participation in the programs and commitment to energy efficiency that, together, we were able to reduce the electricity use in our communities.

 As of March 21, 2019, there has been a change in the energy-efficiency programs. The Minister of Energy, Northern Development and Mines issued a directive that cancels the Conservation First Framework as well as some programs and moves the administration of the remaining programs to the Independent Electricity System Operator (IESO) through an Interim Framework. Continue reading

 

A safe, reliable supply of electricity is essential for the prosperity of Midland businesses and the
quality of life of its residents. While Midland PUC continually upgrades and maintains the system,
Midland residents have an important role in safeguarding this essential system.

Call in Street Lighting Outages

Safe streets require a robust, comprehensive street lighting system. All the streetlights in Midland have recently been replaced with high energy efficiency LED lights that are designed to be maintenance free for 15-20 years. Continue reading

Streets to be upgraded in 2019:
Hanly Street, Second Street and Midland Avenue

WHAT TO EXPECT:

  1. Locate marks for underground services will be done prior to the work crew’s arrival. These marks are made with water soluble paint and will disappear over time.
  2. New pole locations will be marked with stakes and the best time for residents to discuss the location with work crews is when the stakes first go in the ground. Continue reading

The Ontario Energy Board (OEB) is warning consumers to beware of people calling or visiting homes claiming to offer rebates on energy bills.

Renfrew-area residents report receiving calls and door-to-door visits from people wanting to talk about the Ontario Electricity Support Program (OESP).

Residents of the Halton Hills area report receiving calls from someone claiming to be
from the “Ontario Rebate and Reward Association,” offering rebates on their
electricity bills and asking for access to their homes to verify they are eligible for the
rebates.  Continue reading

Midland PUC will be participating again this year in a Customer Satisfaction Survey.

 

The survey will be conducted by Utility Pulse. It will begin this week and run over the month of October.

 

Should you receive a call, please take a few minutes to provide your valuable feedback.

For the latest information about Summer Time of Use hours and help for low-income consumers, please click here.

POWER LINE UPGRADES IN YOUR COMMUNITY

Streets to be upgraded in 2018: Bay Street, Borsa Lane and Midland Avenue.

Please join us at our Customer Information Meeting on Tuesday, March 20, 2018, 2:00 PM 4:00 PM – Midland PUC 16984 Highway 12, Midland, ON.  

WHAT TO EXPECT:

1. Locate marks for underground services will be done prior to the work crew’s arrival. These marks are made with water soluble paint and will disappear over time.

2. New pole locations will be marked with stakes and the best time for residents to discuss the location with work crews is when the stakes first go in the ground.

3. The original pole may be left in the ground to give third party attachers (such as telephone or cable) time to transfer their services to the new pole.

4. Residents may experience minor traffic delays and some tree trimming may be required. Thanks for working with us to bring safe, reliable Continue reading

MISSISSAUGA, November 8, 2017 – The Electrical Safety Authority (ESA) has received reports
that consumers in the Greater Toronto Area have been approached by representatives of a company
notifying them that a mandatory electrical inspection is required at their household. These calls are
not from the Electrical Safety Authority. The Electrical Safety Authority does not call to set up
inspections or ask for personal information if no recent electrical work has been done in your home.

The Electrical Safety Authority is Ontario’s electrical safety regulator and is the only organization
authorized by the Ontario Government to enforce electrical safety regulations such as the Ontario
Electrical Safety Code and conduct electrical inspections in homes for this purpose.

If you receive a communication about electrical inspections and believe it to be a scam, do not
provide any personal information and report it to Consumer Protection Ontario:
https://www.ontario.ca/page/report-scam-or-fraud.

The Electrical Safety Authority is reminding consumers to take precautions before allowing anyone
claiming to be an electrical inspector into their homes. If you are approached at the door by
someone claiming to be an electrical inspector, here are the steps you can take:
 Electrical Safety Authority Inspectors will arrive in a vehicle marked with ESA’s logo. Look for it.
 Electrical Safety Authority Inspectors carry photo identification. Ask to see it.

 Continue reading

A safe, reliable supply of electricity is essential for the prosperity of Midland businesses and the
quality of life of its residents. While Midland PUC continually upgrades and maintains the system,
Midland residents have an important role in safeguarding this essential system.

Call in Street Lighting Outages

Safe streets require a robust, comprehensive street lighting system. All the streetlights in Midland have recently been replaced with high energy efficiency LED lights that are designed to be maintenance free for 15-20 years. Occasionally a street light will fail despite this long life expectancy. When this happens, Midland residents are asked to telephone Midland PUC to let them know the street light is no longer working. The number to identify the pole to the Midland PUC staff is located eight feet off the ground on every pole.
Continue reading

A Consumer Charter that clarifies the rights of Ontario’s energy consumers in a single, easily understood document for the first time, was released May 16, 2017 by the Ontario Energy Board (OEB)
The Charter, which can be found at www.oeb.ca/charter, is the first of its kind in Canada. It clearly explains the six rights consumers currently have under existing OEB rules and regulations, including the right to:
• Safe and reliable service;
• Accurate and timely bills;
• Fair security deposit policies;
• Fair disconnection and reconnection practices;
• Fair, reasonable and timely complaint resolution processes; and
• Personal privacy.
Following the development of the Charter, the OEB is now moving forward with a review of existing customer service rules for electricity and natural gas utilities, which include rules on disconnections, security deposits and other rights.
For more information about the OEB’s consumer protection mandate, visit www.oeb.ca/consumer-protection.

 

The Ontario Energy Board (OEB) is warning consumers to beware of telephone and door-to-door sales people claiming to represent the OEB and requesting permission to enter their homes. The OEB does not engage and is not involved in any type of sales activity.

The OEB has received reports that consumers in the Greater Toronto Area have been approached by salespeople claiming to represent the OEB, offering energy conservation rebates on furnaces or water heaters and other financial incentives and saying that a home inspection was required.

These claims are untrue and violate OEB regulations that protect consumers. Consumers with questions or concerns about any sales calls or door-to-door experiences are encouraged to contact the OEB at 1-877-632-2727 within the hours of 8:30 a.m. and 5 p.m., Monday to Friday.

If you receive a call or are approached at the door by an electricity or natural gas sales person, remember:

  • Ask to see identification.
  • Ask for a business ID card with the sales representative’s company information.
  • Energy retailers can come to your home at certain times and give you information, but may not leave a copy of an energy contract with you.
  • Do not sign a contract at the door (this practice was banned by the OEB as of January 1, 2017).

Quick Facts

More information about consumer rights and the rule around door-to-door energy retailers can be found at www.oeb.ca/knockknock.

OEB Consumer Protection Tip Sheet (579 kb pdf)

Consumer Alert (149 kb pdf)


Please visit https://www.oeb.ca/industry for more information.

The Electricity Distributors Association’s new Ontario Electricity Customer Panel (www.YourVoiceHasPower.com) will engage interested Ontario electricity customers in robust discussions on such issues as pricing, conservation, and local power generation.

TORONTO, ONTARIO —- May 9, 2017 — The Electricity Distributors Association (EDA) and its member local distribution companies have launched the Ontario Electricity Customer Panel. The initiative is a first-ever online opinion panel exclusively drawn from electricity customers in the province who have agreed to participate. The goal is to establish an online community so electricity customers can express their opinions on such public policies as pricing, conservation and local power generation.
“We know that customers use social media to voice opinions,” said Vinay Sharma, Chair of the EDA Board of Directors and President and CEO of London Hydro. “With the launch of the Ontario Electricity Customer Panel, for the first time in its history the electricity distribution sector will now have a means by which to gain a substantial sample size of data on customer opinions that may be of value to energy policy decision makers.” Continue reading

Check the new prices with your utility or by visiting www.oeb.ca/timeofuse

Summer time-of-use changes May 1, 2017
In summer, electricity use peaks during the hottest part of the afternoon, when air conditioners are running on high. On-peak hours are during the middle of the day, 11 a.m. to 5 p.m. No matter which season we’re in, the cheapest prices are in effect all day on weekends and holidays. The charts below show when time-of-use prices apply during the summer (May 1 to October 31).Continue reading

POWER LINE UPGRADES IN YOUR COMMUNITY
Customer Information Meeting – Join us Thursday, March 23, 2017 2:00PM – 4:00PM at Midland PUC, 16984 Highway 12.

Streets to be upgraded in 2017: Cranston Crescent, Bay Street and Sixth Street

WHAT TO EXPECT:
1. Locate marks for underground services will be done prior to the work crew’s arrival.
These marks are made with water soluble paint and will disappear over time.
2. New pole locations will be marked with stakes and the best time for residents to
discuss the location with work crews is when the stakes first go in the ground.
3. The original pole may be left in the ground to give third party attachers (such as
telephone or cable) time to transfer their services to the new pole.
4. Residents may experience minor traffic delays and some tree trimming may
be required.
Thanks for working with us to bring safe, reliable
electricity to your homes.
Continue reading

Earth Hour is the world’s largest grass roots movement
for the environment.

Currently, in its 11th year with over 7000 cities and 172
countries and territories taking part.

A reminder that small actions on climate change can combine
to have a big impact.

Join the Movement

Turn off your lights and commit to climate action for the rest of
the year.
Continue reading

For Immediate Release:
October 14, 2016 Midland, ON – Midland Power Utility Corporation (Midland PUC) has been notified some of our customers are receiving aggressive phone calls from someone offering electricity contracts. Midland PUC does not offer energy contracts. Midland PUC will not phone or go door to door to offer retail energy contracts.
If you are approached to sign or renew an electricity contract for your home or small business, it’s important to know who you are dealing with. There are four things to remember if you are approached to sign an energy contract:
1. Always make sure you get a business card and look at the salesperson’s ID badge. Energy company salespeople must wear an ID badge and give you a business card. If you receive a phone call ask for the name of the individual and their ID badge number.
2. Don’t share personal information (i.e. your electricity bill) unless you are sure you want to sign a contract.
3. Carefully read the contract, disclosure statement and price comparison provided by the salesperson.
4. Midland PUC does not offer electricity contracts.
For more information on energy contracts please visit the Ontario Energy Board website at http://www.ontarioenergyboard.ca/OEB/Consumers/Energy+Contracts.
Customers receiving suspicious calls are asked to notify our office immediately at 705-526-9361.

Midland PUC is pleased to announce the donation of close to $45,000 toward three
energy conservation initiatives within the Town of Midland.

Midland PUC received an incentive bonus from the Ministry of Energy based on their
recent success in the 2010-2014 Conservation Framework. The local utility realized
125 percent of the Ministry established conservation target with an overall savings
of 13.6 MWh of electricity. As a way to recognize the Midland community’s
contribution to this achievement and to encourage more conservation projects are
implemented in the future, the Midland PUC Board of Directors plans to re-invest
in energy conservation projects in the community.
Continue reading

For Immediate Release:
August 23, 2016 Midland, ON – Midland Power Utility Corporation (Midland PUC) has been notified some of our customers are receiving phone calls from someone claiming to work for Midland PUC demanding immediate bill payment. The caller threatens to disconnect your power or remove your meter and asks for payment from a pre-paid card. They then ask you to buy a pre-paid card at a location such as a grocery or drug store, post office or gas station.
This is a scam. Midland PUC does not ask for a pre-paid card payments or wire transfer payments in overdue account situations. Midland PUC will also never threaten to disconnect power immediately.

Continue reading

A safe, reliable supply of electricity is essential for the prosperity of Midland businesses and the
quality of life of its residents. While Midland PUC continually upgrades and maintains the system,
Midland residents have an important role in safeguarding this essential system.

Call in Street Lighting Outages
Safe streets require a robust, comprehensive street lighting system. All the streetlights in Midland have recently been replaced with high energy efficiency LED lights that are designed to be maintenance free for 15-20 years. Occasionally a street light will fail despite this long life expectancy. When this happens, Midland residents are asked to telephone Midland PUC to let them know the street light is no longer working. The number to identify the pole to the Midland PUC staff is located eight feet off the ground
on every pole. Continue reading

 

The Town of Midland reduces its street lighting energy use by 50% and receives over $100,000 in incentives.

May 20, 2016, Midland, ON – The Town of Midland continually looks for projects that can improve efficiencies and increase the quality of life for its residents. The recent completion of the street lighting upgrade, that replaced 1400 street lights with high efficiency LEDs, is proof the Town is committed to undertaking projects to enhance and deliver energy saving efficiencies.
“We’re very pleased to have worked with Midland PUC to make our town more energy efficient. It was a good co-operative effort that has made our town better for our citizens with brighter, safer streets,” said Mayor Gord McKay.

Midland was one of the first municipalities in the area to implement a street lighting retrofit. It was implemented in two stages starting in early 2013 with the final lights retrofitted at the end of 2015. Midland now has safer streets with better light distribution and higher light levels. Driving conditions have also improved with the new LEDs directed downward where the light is needed and eliminating glare for drivers.
Continue Reading

Toronto, ON – April 14, 2016 – Today, the Ontario Energy Board (OEB) announced new time-of-
use (TOU) electricity prices for households and small businesses starting May 1. The price is
increasing by approximately $3.13 per month on the “Electricity” line, and about 2.5% on the
total bill, for a household that consumes 750 kWh per month.

Ontarians consumed less electricity than expected over the recent milder winter. As a result of
lower usage, Regulated Price Plan (RPP) prices did not recover the full cost of serving RPP
customers.Continue Reading

Midland PUC works hard to meet the needs and expectations of its customers and the results of that hard work were evident in the recent results of a Customer Satisfaction Survey that took
place in the fall of 2015. Midland PUC collaborated with four other Ontario LDCs to have the survey completed and Midland PUC consistently scored above the average, often by a significant margin.

Continue Reading

Midland PUC prides itself on its strong, reliable distribution system. As part of their commitment to that system, they are close to completing the replacement of 1800 hydro poles. Work in 2016 is planned for King Street and Eighth Street and due to the warm winter, the utility’s replacement crews expect to get an early start on the projects. Crews will replace between 70-100 poles this year and by 2018, 80% of the poles in Midland will be less than 20 years old.

Continue Reading

Midland PUC warns customers there is a potential telephone scam that may hit Midland. This scam has been happening in other areas of Simcoe County and Muskoka.

The scam involves someone calling customers purporting to be a representative of the hydro company. The callers say they are from the collections department and that the customer has only a couple of hours to pay up or the customer will be disconnected. The caller goes on to request the customer’s credit card information or a wire transfer. They even provide a call back telephone number for the customer to verify the amount owing.

Midland PUC advises our customers:

  1. Midland PUC WILL NOT ask for your credit card or wire transfer information over the telephone.
  2. Midland PUC has comprehensive procedures regarding disconnection of power due to non-payment which includes multiple notifications through the mail.
  3. Midland PUC customers should call Midland Police Services at 705.526.2201 if they receive this type of telephone call.

Please contact Midland PUC’s customer service department at 705.526.9361 Monday to Friday from 8:30 a.m. to 4:30 p.m. should you have any questions.