Rates and Support Programs

The Ontario Energy Board is helping make electricity more affordable for low-income households.

The Ontario Electricity Support Program provides ongoing assistance directly on the bills of eligible low-income electricity consumers.

Low-income households that apply and qualify will receive an Ontario Electricity Support Program credit on electricity bills. The credit amount is based on the number of people living in the home and their total household income. For some consumers, the need to use more electricity is unavoidable. They may receive a higher level of assistance. These are people who rely on electric heat or medical devices as well as First Nation or Métis consumers.

The program, designed and implemented by the Ontario Energy Board, came into effect on January 1, 2016. Consumers can apply online or with the assistance of local intake agency partners, including Low-Income Energy Assistance Program and Emergency Financial Assistance intake agencies.

If you are moving within Ontario and currently receive an Ontario Electricity Support Program credit on your electricity bill, you will need to reapply to receive the credit at your new address. Find out how to reapply at OntarioElectricitySupport.ca or call 1-855-831-8151 (toll-free within Ontario).

For more information about Ontario Electricity Support Program please visit www.OntarioElectricitySupport.ca.

Below you will find information about our rates effective May 1, 2020. If you have any questions, please contact us.

Download our current rates and charges PDF.

To view a short video on how electricity prices are set, click the play arrow.