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OFFICE HOURS - MONDAY THROUGH FRIDAY 8:30 A.M. TO 4:30 P.M. (16984 HWY #12)
RATES:
RATES INFORMATION IS AVAILABLE FROM THE BUSINESS OFFICE UPON REQUEST
METHODS FOR PAYMENT OF ACCOUNTS:
1. Pre-Authorized Payment Plan
2. After hours drop box at Town of Midland 575 Dominion Ave
3. Most chartered banks (Bank collection charges may be applicable)
4. Online and Telephone Banking
5. At the MPUC Business Office, 16984 HWY #12
6. Bill payment by Credit Card
DUE DATE:
The date by which payment must be received at our office to avoid a late payment charge.
DISCONNECTION FOR NON-PAYMENT:
Customers in arrears are subject to disconnection of service MPUC WILL NOT BE HELD LIABLE FOR ANY LOSS, DAMAGE OR INCONVENIENCE RESULTING FROM SERVICES DISCONNECTED FOR NON-PAYMENT.
E & O E:
(Errors and Omissions Excepted) All bills are rendered subject to correction.
CHANGE OF BILLING INFORMATION:
Please notify the business office of any changes in billing information pertaining to name, service or mailing address, request for final reading due to moving in or out of a property to ensure correct billing.
MOVING:
If you are moving in or out of MPUC’s area, please contact MPUC immediately so that we may obtain your moving information:
OFFICE:
Midland Power Utility Corporation
16984 Hwy 12, PO Box 820
Midland, Ontario
L4R 4P4
Phone: (705) 526-9361
Fax: (705) 526-7890
E-MAIL midpuc@midlandpuc.on.ca
Letters of Reference for good payment history are available upon request.
VACATION:
If you are going to be away for an extended period, please notify the business office and make arrangements to prepay your account to avoid late payment charges.
IF YOU SHOULD REQUIRE FURTHER ACCOUNT INFORMATION OR ADDITIONAL INFORMATION ON OUR COMPANY PLEASE EITHER CALL OUR OFFICE AT 705-526-9361, E-MAIL US midpuc@midlandpuc.on.ca OR FAX: (705) 526-7890.
METHODS OF PAYMENTS
At most chartered banks and trust companies:
Most chartered banks and trust companies within the Midland area will accept payments, but most often a service charge may apply. If your invoice is overdue and you have received a collection notice you cannot use this method of payment.
Online Banking:
Bank of Montreal
Canadian Imperial Bank of Commerce (CIBC)
National Bank
La Caisse Populaire
Scotiabank
Royal Bank Financial Group
TD Canada Trust
Telephone Banking:
We accept payments made by telephone through your financial institution. Please check with your financial institution to find out if they offer this service. They will require your 6 digit customer number and 10 digit account number on your invoice to set up your account. Please ensure your customer and account numbers are accurate for correct posting of your payment to your account. If you move or have an account number change please be sure to contact your financial institution and give them your new numbers.
Pre-Authorized Payment Plans:
a) Variable Payment Plan:
The Variable Payment Plan offers a convenient way to pay your monthly billing. Simply fill out the authorization form at our office (or we can mail it to you) and we can automatically deduct the payment directly from your bank account each month. Your invoice will be sent to you as usual approximately two weeks before the due date. On the due date the net amount will be deducted from your bank account on the date indicated on your invoice. With this method of payment you have no more postage costs, no late charges, your bill is paid if you are away. Your participation in the plan may be terminated at any time, however we require five days notice.
b) Equal Payment Plan:
The Equal Payment Plan offers a convenient monthly budget way to pay your monthly billing. This option is a fixed monthly amount based on the previous 12 months consumption at your residence. The fixed amount is deducted from your bank account on the 1st or 15th (you choose) of the month. Your monthly invoice is still sent to you showing the balance of your account. The program ends with the May payment, then all the accounts are reviewed, and if necessary adjusted. A payment may be required to bring your account to a zero balance. If we owe you, we will credit your account. The program is available anytime throughout the year. Simply fill out the authorization form at our office (or we can mail it to you) and we will start you on the program. With this method of payment you have a fixed budgeted monthly amount, no more postage costs, no late charges, your bill is paid if you are away. Your participation in the plan may be terminated at any time, however we require five days notice. Should you have any questions or if you would like further information, please contact our billing department at 705-526-9361 and we will be happy to assist you.
Bill payment by Credit Card
1. Visa or Mastercard by web payment: Click on the link below and you will be transferred to a secure web page powered by our bill payment partner, Payments.
- You will enter the payment information including the account number, credit card details and payment amount.
- You will also be asked to confirm to pay a convenience fee.
- Once all the information is entered, click on "Make Payment."
- You will be provided with a confirmation number if the transaction is successful.
https://ipn.paymentus.com/otp/stde/mpuc
2. Visa or Mastercard by telephone payment: Dial 1-866-899-2908 and you will be linked to a secure automated telephone payment system, powered by our bill payment partner, Payments..
- You will enter the payment information including the account number, credit card details and payment amount.
- You will be prompted to confirm that you have agreed to pay a convenience fee.
- You will be provided with a confirmation number if the transaction is successful.
Frequently Asked Questions
How will my payment be confirmed?
Payment by either method will be made known to Midland Power Utility Corporation instantaneously therefore, if you wish, you may converse with Midland Power Utility Corporation customer service staff immediately after making a payment. Call 705-526-9361 to do so.
Why is a convenience fee required?
There are several low or no-cost means to pay your bill at Midland Power Utility Corporation. These include, pre-authorized payment, equal payment plan, telephone banking, internet banking, writing a cheque, placing a payment in our drop box or paying at our office during open office hours. Even so, many customers still prefer to pay by credit card. Credit card companies charge businesses like Midland Power Utility Corporation a percentage of the payment for processing it. As a regulated utility, the entire amount of your payment is spoken for - some of the payment goes to the generators, some to the transmitters, some to the market operator and some for debt retirement. Less than 20% of your payment stays with Midland Power Utility Corporation. Therefore, to be fair to all customers, we have to ensure that the users of the credit card service pay for the service.
How much will I be paying in conveniences fees?
Customers may make payments for transaction amounts up to $200.00 and a fee of $5.95 will automatically calculate. For payment transaction amounts larger than $200.00, you will be required to repeat the transaction. The examples below will be illustrative.
Can you give me some payment examples?
If you wish to make a credit card payment of $198.45 click on the Continue button above or telephone 1-866-899-2908. You will be prompted to input your account number, credit card number along with the expiry date and the payment amount of $198.45. You will be asked to acknowledge that you agree to pay the convenience fee of $5.95 along with the payment. If you agree, your credit card will be charged $204.4 ($198.45 + $5.95). You will receive a confirmation number.
Similarly, if you wish to make a credit card payment of $365.25, the payment will occur in two separate transactions. The $5.95 convenience fee will be charged twice - once on the first $200.00 amount and once again on the $165.25 amount. Simply click on the Continue button above or telephone 1-866-899-2908. You will be prompted to input your account number, credit card details and the amount you wish to pay, in this case $200 and then another $165.25. You will be asked to acknowledge that you agree to pay the convenience fee of $5.95 along with the payment. If you agree, your credit card will be charged $205.95 on your first payment and $171.20 on your second payment. You will receive a confirmation number.
| Payment Amount |
Convenience Fee Amount |
Less than $200 |
$5.95 |
In each case, the convenience fee amount is automatically calculated.
For each successive payment amount greater than $200.00, additional transactions are required.
How can I get more information on credit card payments?
If you have any questions, please give us a call at 1-705-526-9361.
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